SULIANTORO, Hery; MUNANDAR, Aris. PENGUKURAN KUALITAS PELAYANAN KERETA API KELAS EKONOMI DENGAN PENDEKATAN MODIFIED SERVQUAL. Prosiding Seminar Nasional Sains dan Teknologi, [S. l.], v. 1, n. 1, 2015. DOI: 10.36499/psnst.v1i1.1119. Disponível em: https://publikasiilmiah.unwahas.ac.id/PROSIDING_SNST_FT/article/view/1119. Acesso em: 9 feb. 2026.