Main Article Content
Abstract
In a company, data and information are important things to do a job. The State Electricity Company (PLN) is a company operating in the field of electrical energy services. In its business processes, PLN also often receives disturbances or complaints from customers. The system development method used in this research is Waterfall, system design using system implementation using PHP and MySQL. The result of this research is an electrical disturbance service system that can make it easier for customers to carry out complaints and make it easier for officers to record incoming customer complaints so that officers can easily carry out their work according to the incoming data and no customers are missed, which makes customers disappointed.
Keywords
complaint service
electrical disturbances
waterfall
Article Details
References
- Muharto, Ambarita, A. (2016). Metode Penelitian Sistem Informasi. Yogyakarta: Deepublish.
- Suwarto A, Jaya T.S, Subyantoro E. (2019). “Sistem Pengaduan Peserta Pensiun Berbasis Web pada PT. Taspen Persero Kc. Bandar Lampung ”. Journal Karya Ilmiah Mahasiswa.
- Nofyat, Ibrahim A, Ambarita A. (2018). “Sistem Informasi Pengaduan Pelanggan Air Berbasis Website pada PDAM Kota Ternate”. Indonesian Journal on Information System (IJIS). 3(1).
- Maturidi A D. (2014). Metode Penelitian Teknik Informatika. Yogyakarta : Deepublish.
- Pangestu F.P Dkk (2016) . “Sistem Informasi Eksekutif (SIE) untuk memantau Gangguan Gardu Listrik Berbasis Lokasi pada Platform Android”. Jurnal teknik informatika. 9(1).
References
Muharto, Ambarita, A. (2016). Metode Penelitian Sistem Informasi. Yogyakarta: Deepublish.
Suwarto A, Jaya T.S, Subyantoro E. (2019). “Sistem Pengaduan Peserta Pensiun Berbasis Web pada PT. Taspen Persero Kc. Bandar Lampung ”. Journal Karya Ilmiah Mahasiswa.
Nofyat, Ibrahim A, Ambarita A. (2018). “Sistem Informasi Pengaduan Pelanggan Air Berbasis Website pada PDAM Kota Ternate”. Indonesian Journal on Information System (IJIS). 3(1).
Maturidi A D. (2014). Metode Penelitian Teknik Informatika. Yogyakarta : Deepublish.
Pangestu F.P Dkk (2016) . “Sistem Informasi Eksekutif (SIE) untuk memantau Gangguan Gardu Listrik Berbasis Lokasi pada Platform Android”. Jurnal teknik informatika. 9(1).