Article Sidebar

Submitted
May 27, 2024
Published
July 29, 2025
Download
47-55.PDF
Statistic
Read Counter : 12 Download : 12

Main Article Content

Abstract

The Jember Regency Population and Civil Registration Department is a service provider for the Jember community, in managing population administration. Services in population administration can now be done online. Online implementation can be carried out through the latest application, namely "Jember Service Information System (J-SIP)". The use of J-SIP will be easier to access for the people of Jember, especially those who already have an Android cellphone. However, there are still many people in Jember who don't know about this application apart from managing population administration through the J-SIP application. This research aims to observe and analyze Public Service Innovation through the J-Sip Application. The type of research in this research uses a qualitative-descriptive research method approach. The results of this research show that the J-Sip application has a positive impact on facilitating data validity and increasing information to the public so that J-SIP service innovation becomes effective and efficient and minimizes the practice of extortion (illegal levies). However, the J-SIP application is less efficient and effective in improving services at the Jember Population and Civil Registration Department. Based on the results of discussions, many people still complain about the use of services through this application, apart from the long process, this application is still not systematic so people still do not enjoy this application to the maximum. Thus, the Jember Population and Civil Registration Department's efforts to minimize extortion (illegal levies) by irresponsible parties cannot be said to be successful. Because the J-SIP application is not truly effective and efficient in improving services at the Jember Population and Civil Registration Department. The service through the J-SIP application has not been able to improve the quality of service at the Jember Population and Civil Registration Office.

Article Details

References

  1. Andrian Sutedi. 2011. Hukum Perizinan Dalam Sektor Pelayanan Publik. Jakarta: Sinar Grafika.
  2. Dispendukcapil Kabupaten Jember. 2022. Aplikasi J-SIP https://play.google.com/store/apps/details?id=id.dispendukcapiljember.sip. [Diakses pada Februari 2022].
  3. Fadhil, M., & Ilham, M. 2019. Peranan Dinas Kependudukan dan Pencatatan Sipil dalam Mengoptimalisasi Pelayanan Gerakan Indonesia Sadar Administrasi Kependudukan (GISA) di Kota Bandung Provinsi Jawa Barat. Jurnal Registratie. Volume 1 Nomor 1.
  4. Hardiansyah. 2018. Kualitas Pelayanan Publik. Yogyakarta: Gava Media.
  5. Lembaga Administrasi Negara RI. 2016. Pelayanan Publik. “Modul Pelatihan Dasar Kader PNS.â€.
  6. Maysara, M., & Asari, H. 2021. Inovasi Pelayanan Publik melalui Sistem Aplikasi Potensi Investasi (SIAPI) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Dumai. Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP), https://doi.org/10.24036/jmiap.v3i3.290.
  7. Mirnasari, M.R. 2013. Inovasi Pelayanan Publik UPTD Terminal Purabaya – Bunngurasih. Skripsi Thesis. Prodi Ilmu Administrasi Negara. FISIP. Universitas Airlangga.
  8. Monavia Ayu, Rizaty. 2022. https://dataindonesia.id/ragam/detail/bps-jumlah-penduduk-indonesia-sebanyak-27577-juta-pada-2022. [Diakses pada 30 September 2023].
  9. Ningtyas, T. 2017. New Public Service: Pelayanan Publik Berbasis Humanistik untuk Kesuksesan Reformasi Birokrasi. Jurnal Ilmiah Manajemen Publik Dan Kebijakan Sosial, 1(1).
  10. Pedoman Mentri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia. Nomor 1 Tahun 2022. Tentang Instrumen dan Mekanisme Pemantauan dan Evaluasi Kinerja Penyelenggaraan Pelayanan Publik.
  11. Riani, N. 2021. Strategi Peningkatan Pelayanan Publik. Jurnal Inovasi Penelitian, 1(11), 2443-2452. https://doi.org/10.47492/jip.v1i11.489.
  12. Rianti Selvi,dkk. 2019. “Kualitas Pelayanan Publikâ€. Jurnal Ilmu Administrasi Negara, Volume 15, Nomor 3.
  13. Sadu Wasistiono. 2003. Kapita Selekta Manajemen Pemerintah Daerah. Bandung: CV. FOKUSMEDIA, hlm. 41-42.
  14. Sa’diyah, U., & dkk. 2019). Evaluasi Informasi Berbasis Web Pada Konten Kanal Youtube “Kok Bisa?â€. Jurnal Ilmu Perpustakaan, 8(4), 239-248.
  15. Saputra, M. F. 2013. Hubungan Antara Kemampuan Wirausaha Dengan Daya Saing Ukm Pasar Ular Plumpang Di Jakarta Utara (Doctoral Dissertation, Universitas Negeri Jakarta).
  16. Sengchane, Vilaythong. 2015. Efektivitas Kerja Pegawai Dalam Pembuatan Akta Kelahiran Pada Kantor Dinas Kependudukan Dan Pencatatan Sipil di Kabupaten Jember. Jember: Skripsi, Prodi Ilmu Administrasi Negara Jurusan Ilmu Administrasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Jember.
  17. Soselissa, H.C.,dkk. 2021. “Penerapan Prinsip New Publik Service dalam Pelayanan STNK pada Kantor Sistem Administrasi Manunggal Satu Atapâ€. PUBLIC POLICY; Jurnal Aplikasi Kebijakan Publik dan Bisnis, 2(2), 315-330.
  18. Sugiyono. 2016. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
  19. Undang-Undang No. 25 Tahun 2009. Tentang Pelayanan Publik. Tambahan Lembaran Negara Republik Indonesia Nomor 5038