Main Article Content
Abstract
Repurchase intention is the customer's decision to repurchase goods or services that they have previously purchased from the company, including online transportation sectors. Repurchase intention is influenced by perceived value. In addition to perceived value, considerate behavior also considered as one of the repurchase intention behavioral factors, where the higher the service quality perceived by the customer, the more likely the customer will repurchase. Satisfaction is considered as a strong indicator in encouraging customers to repurchase and in some cases it can moderate Holocratic Organization and Perilaku Konsiderasito repurchase intention. However, there are still deviations regarding the role of Psychological Safety as intervening between holocratic organization and perceived service quality. Thus, there is still a need to study the effect of holocratic organization and Perilaku Konsiderasion repurchase intention, as well as the influence of satisfaction in intervening those effects. This research is a cross-sectional study with a quantitative approach. There are 100 respondents in this study, taken through a purposive sampling technique. Statistical analysis are using Multiple Linear Regression. The results showed that there was a significant and positive influence on holocratic organization and considerate behavior customer satisfaction. Psychological Safetycan be the variable that intervenes in the effect of holocratic organization and considerate behavior repurchase intentions.